Avoid the cost of your next breakdown

FAQs

Why FREE?

Why not?

We initially had only paid plans but decided to to put in a free plan to help most small businesses get started with a CMMS. A good CMMS keeps the factory, shop floor, building, coffee machine, water supply ... and the whole modern way of life up and running peacefully. We want SuperCMMS to do just that - without having to worry about budgets.

What is 'All Features Included'?

As the words indicate, every account on SuperCMMS - free or paying - gets access to all the features. Only the team size varies. In other words, we do not ask you to pay more for additional features.

The only difference is in the level of support we offer. While all accounts get 'one business day' email support, the Enterprise accounts have access to a 'Dedicated Account Manager'.

How do you make money?

We make money through 'Mission Critical and Enterprise Plans', which gives companies with mission critical needs quick and customised support directly from SuperCMMS' product and engineering teams. Enterprise customers are assigned a 'Dedicated Account Manager' who they can reach out to any time.

Is this going to be bait-and-switch?

Nope. We will always have the free plan for you. No one will ever pester you to signup for a paid plan ever.

Am i the product? Will you monetise my data?

Never. We don's serve ads. We don't sell your data to third parties. We don't use your data in any way except to provide you our product and services. Read our terms here.

Who is considered a billable 'User'?

Anyone who has login access to your SuperCMMS account is considered a 'User' and is billed. Any others who submit support requests via a public page (i.e. without having to login to your SuperCMMS account) are not billed.

What if i add/delete a 'User' in the middle of the month?

All charges are prorated on a daily basis. Partial days count as full days.

Let's say you are billed on the 30th of every month. If you add a 'User' on the 15th, they are billed only for 15 days for that month. If you delete a 'User' on the 15th, their billing stops at the end of the subscription period (30th in this case).

Are payments secure?

Yes. We use payment processors (currently Stripe, Razorpay, Hyperswitch) who are certified and audited at 'PCI Service Provider Level 1'. This is the most stringent level of certification available in the payments industry.

All payment data is encrypted in transit and at rest.

Can i cancel anytime?

Yes. Once you cancel, your subscription will be terminated at the end of your billing cycle. You can downgrade to the free plan. You can restore your subscription anytime.

You will continue to have access to any data created while on the paid plan.

What about refunds?

You can cancel your plan anytime and your subscription will be terminated at the end of your billing cycle. Prorated balance, if any, will be refunded within 15 days.

All charges are prorated on a daily basis. Partial days count as full days.

What happens if i do not pay on time?

You can continue using SuperCMMS for 30 days even if you have payments that are past due. An additional 15 day extension is possible by contacting us.

We do not block access to your account or delete your data for non payment. You account will however enter a 'read-only' mode.

I use 'XYZ CMMS'. Should i switch to SuperCMMS?

NO. Don't switch to SuperCMMS just because it is free. If something is working for you don't change it.

How does SuperCMMS compare to 'XYZ CMMS'?

We don't know.